Frequently Asked Questions

PetAirTravels provides door-to-door international pet relocation, including export and import services, veterinary coordination, IATA travel crates, flight booking, customs and quarantine clearance, boarding, and relocation consultancy.

We recommend contacting us at least 2–3 months before your planned travel date. Some destinations (e.g. Australia, UK, EU) require lengthy vaccination and testing timelines that cannot be shortened.

We primarily relocate dogs and cats. For birds, rabbits, and other species, contact us with your requirements—we will advise on feasibility and airline acceptance.

This depends on airline policy, pet size, and route. Most international relocations use the temperature-controlled cargo hold in IATA-compliant crates. We advise on the best option for your pet.

Typically: export permit, health certificate, vaccination records, microchip certificate, and destination-specific import permits. Requirements vary by country—our consultants provide a tailored checklist.

Yes. We supply and build IATA-compliant crates to your pet's measurements, including reinforced CR-82 wooden crates for certain breeds.

Yes. PetAirTravels works with qualified trained staff, and your pet can be accompanied by a trained animal handler to ensure safety throughout the journey.

Pets require an import permit, import license, valid health certificate, rabies vaccination, ISO microchip, and may require quarantine. See our Import Requirements page for full details.

Yes. We coordinate customs and quarantine clearances and can arrange pick-up from the port of importation to your residence.

Many airlines restrict snub-nosed breeds due to respiratory risks. PetAirTravels researches airline policies and seasonal embargoes to find suitable routes for bulldogs, pugs, Persians, and similar breeds.

Yes. We assist tourists and rescuers with veterinary care, boarding, documentation, and flights for rescued animals leaving Sri Lanka.